• increase business
• increase customer loyalty
• make a profit for the restaurant, since up to 30%
  to 35% of gift cards traditionally go unredeemed

In response to this business trend, restaurants today are launching more complex gift card programs, but this means that they must spend considerable time on IT administration. Aloha eCard is an ASP offering that, for a simple monthly fee, reduces the time and manpower needed to manage the gift card process, while also boosting sales and increasing store traffic. It is available stand-alone or as an addon component to Aloha Enterprise.com.

• Uses existing hardware. All the store needs is an Internet connection (dial-up or dedicated modem) and a browser
• Supplies timely information to make informed decisions
• Full Aloha POS and Aloha Enterprise.com reporting. Both systems work together to give you a complete account of all gift card activity – from the guest check, to a full year or more of gift card sales reports for all stores, or for the company at large!
• Allows for gift certificate control across all locations
• No extra equipment in your restaurant or steps for your employees – simply ring up a gift certificate just like any other item. To redeem a certificate, the server need only swipe the card, and this application will handle all of the authorization steps
• Built-in warehousing and back-up. All gift card data is stored safely off-site
• Built-in redundancy. We know that hardware failures can happen. For this reason, we've designed Aloha eCard so that gift cards can be authorized even when your back office file server is down or while experiencing connection issues. Built-in redundancy means your gift card customers get the attention and service they deserve, regardless of potential hardware or connection issues!

• Aloha eCard links all stores in real-time
• Gift Certificates can instantly be redeemed through any sales channels immediately after purchase Interfaces with POS
• Easy-to-use Gift Card Wizards provide secure access to enterprise-wide gift card controls via the Internet
• Full enterprise reporting available ad-hoc or as scheduled reports that can be sent to you via email in over 20 different formats
• Internationalization: All Aloha Enterprise.com eCard components will support multiple languages
• Alerts: Notification via Aloha Enterprise.com, cell phone or email. Alerts can be used for monitoring gift card sales and redemptions, or possible audit issues like gift card voids
• Add value: This feature allows your guests to add more dollars to their existing gift cards. This is a great way to allow guests the flexibility of storing dollars on a very convenient gift card – especially for your restaurant!
• Aloha eCard is fully integrated with gift card sales and redemption, so that all sales and redemptions are performed through the standard POS interface, with full in-store reports on back-of-house and front-of-house reports, as well as guest receipts. Denominations are predetermined or flexible. Cards are activated at time of purchase and their value decreases as they are used. Activation and redemption are tracked and authorized through the Aloha Enterprise.com web interface.
• The easy-to-use Gift Card Wizards allow the configuration of the store-level cache and synchronization setting to be specified for the entire company, or just for specific stores, where the store hardware presence or Internet connectivity varies from the company standard. In addition, the Gift Card Set-up Wizard allows authorized Aloha Enterprise.com users to configure or modify company Gift Cards for all stores, or for specified store groups or single stores.
• Aloha eCard supports a very high level of redundancy, so that the POS terminals can still authorize gift cards even if the back-ofhouse is down. In fact, Enterprise Gift Card systems can authorize in disconnected mode, so that even during connection failure, eCard will still function smoothly with no disruption to your customer service. This application also offers a powerful replication group feature, which allows an authorized Aloha Enterprise.com user to control which store or stores honor which gift cards, and to optimize store-level data cache.
• One of the advantages of Aloha eCard products is that they are highly serviceable. User documentation, as well as interactive customer support, is available via the Web. In addition, auto-install and updates are sent to the customer through the Internet and online help is available. eCard also features full usage reporting, historical reports and analysis.